Please Hold...And Can I Please Buy This?
Yesterday was a poor showing for big companies without a soul. I am not anti-big business, for the record - but I am disappointed in them 98% of the time. Anyone with me?
Yesterday I was put on hold after a computer generated recording asked me to "please hold," only to have my arm nearly fall off and my brain rot from holding my phone while waiting. The kicker: the hold music was loud, looping, and obnoxious. And did I mention the hold music?
Another great big retailer literally could not figure out how to let me buy one of their products for Liam (my son). I went through one cash register, only to be told to go to customer service. The line was horrific so I asked for a manager and finally bought the item. Then as I loaded the bulky item in my truck while on the phone, I had a nice gentleman come approach me. (Oh great, someone who cares!)
"Can I help you with that, sir?"
(On the phone and using one arm to tie the thing down) "No thanks, I'm good now."
"Can I see your receipt?"
The dude came to make sure I wasn't stealing. Awesome.
Forgive the rant, but here is the point: our businesses must have a soul. We cannot reverse engineer our hearts from our industry. If the company we works for does this, we can decide that it ends with us. We can only control us sometimes - and that is enough.
Jesus said it is better to give than to receive. This wasn't a parable.
Photo credit: Steven Martin via Flickr