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Glad you're here. I write from a faith-based perspective about creativity, work, family, and what not.

Please Hold...And Can I Please Buy This?

Please Hold...And Can I Please Buy This?

Yesterday was a poor showing for big companies without a soul. I am not anti-big business, for the record - but I am disappointed in them 98% of the time. Anyone with me?

Yesterday I was put on hold after a computer generated recording asked me to "please hold," only to have my arm nearly fall off and my brain rot from holding my phone while waiting. The kicker: the hold music was loud, looping, and obnoxious. And did I mention the hold music?

Another great big retailer literally could not figure out how to let me buy one of their products for Liam (my son). I went through one cash register, only to be told to go to customer service. The line was horrific so I asked for a manager and finally bought the item. Then as I loaded the bulky item in my truck while on the phone, I had a nice gentleman come approach me. (Oh great, someone who cares!)

"Can I help you with that, sir?"

(On the phone and using one arm to tie the thing down) "No thanks, I'm good now."

"Can I see your receipt?"

The dude came to make sure I wasn't stealing. Awesome.

Forgive the rant, but here is the point: our businesses must have a soul. We cannot reverse engineer our hearts from our industry. If the company we works for does this, we can decide that it ends with us. We can only control us sometimes - and that is enough.

Jesus said it is better to give than to receive. This wasn't a parable.

 

Photo credit: Steven Martin via Flickr

Interview with Ken Coleman of EntreLeadership

Interview with Ken Coleman of EntreLeadership

We Need You (To Get Out of the Garage)

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